Refund and Return Policy

At Loralai Olive oils, we care about our customers.

We pack every bottle with care.
We check quality before shipping.

Returns

You can request a return if:

  • The bottle is broken when delivered
  • You receive the wrong product
  • The product is damaged

You must contact us within 48 hours of delivery.

Please send:

  • Your order number
  • A clear photo of the product
  • A short explanation

Send details by email or WhatsApp.

Refunds

After we check your request:

  • We may send a replacement
    OR
  • We may send a refund

Refunds are sent using the same payment method.

Refund time may take 5–10 working days.

We do not accept returns if:

  • The bottle is opened
  • The product is used
  • The damage is caused after delivery